Terms & Conditions

General Terms and Conditions for Park Central Short Stay

These general terms and conditions apply to all bookings with Stichting Park Central Short Stay, as defined in Article 1, and to every agreement between the tenant and the lessor.

1. Definitions

In these general terms and conditions, the following terms have the following meanings:

• Tenant: any party that submits a request to the lessor to book an apartment, either online, by e-mail, telephone, or in any other way
• Lessor: Stichting Park Central Short Stay, a foundation legally established in Wassenaar, at Kievietslaan 22. Known to the trade register under number 96973986
• Booking: any agreement entered into between tenant and lessor for the short-stay rental of accommodation
• Website: the lessor's website: www.parkcentralshortstay.com
• Disclaimer: the disclaimer on the website

2. Bookings

How to Make a Booking

A tenant can make a booking for an apartment via:

• The lessor's website
• E-mail
• Telephone
• In person at the lessor's office
• External booking sites such as Booking.com, Belvilla, Expedia, AirBnB, or any other booking channel used by Stichting Park Central Short Stay

Booking Confirmation and Responsibilities

• The lessor confirms all bookings by e-mail
• It is the tenant's responsibility to provide the correct e-mail address and to inform the lessor if this e-mail address changes
• All bookings are based on the information provided by the tenant (e.g., personal data, number of guests)
• If the data provided by the tenant proves to be incomplete and/or incorrect, the lessor reserves the right to terminate the booking with immediate effect, without being liable for any compensation to the tenant
• The lessor reserves the right to refuse any booking at its sole discretion

3. Cancellation Policy

Cancellation Timeline and Fees

Cancellation PeriodCancellation FeeMore than 14 days before arrivalFree of charge14 days to 24 hours before arrival50% of rental priceLess than 24 hours before arrival100% of rental price

4. Acceptance of General Terms and Conditions

By making the reservation, the tenant explicitly declares that they have read, understood, and accepted these general terms and conditions. The lessor reserves the right to add additional general and/or special conditions for each individual service.

5. Payment Obligation

Payment Requirements

• Payment must be made exclusively in euros
• Unless otherwise agreed, the tenant must have made the full payment of the booking amount 14 days before the start date of the booking period
• If the tenant has not paid the full amount in time, the lessor reserves the right to terminate the booking

Corporate Bookings

• If the booking is made by a company established in the Netherlands, payment can be made on account
• Unless otherwise agreed, the company must make the payment within 14 days from the start date of the booking period

Payment Platform

We offer the Mews.com payment platform for making payments to Stichting Park Central Short Stay:

• Mews.com is a certified company that offers secure and selected international payment methods
• Mollie fully complies with the guidelines of the European Banking Authority regarding the security of internet payments
• Under permanent supervision of De Nederlandsche Bank, DNB

Pricing Information

• All prices are stated in Euros and are subject to seasonal changes
• Once a booking has been confirmed by the lessor, prices cannot be increased by the lessor, unless the tenant changes the booking
• All stated prices include 9% value-added tax ("VAT") and exclude tourist tax, unless otherwise stated
• Protesting or complaining does not relieve the tenant of their payment obligations
• After confirmation of the booking, the rental price can no longer be disputed by the tenant

6. Use of Property

Check-in Process

• On the day of arrival, a lessor's employee will meet the tenant at the location
• A specific time for the meeting must be determined in consultation, but normally the locations are available from 2:00 PM
• The employee will hand over the key to the tenant and perform the check-in
• Any check-in before 7:00 AM or after 10:00 PM will be considered an early or late check-in for which the lessor may charge an additional amount of 50 EUR

Check-out Process

• Unless otherwise agreed, a lessor's employee will meet the tenant at the location on the day of departure to collect the keys and inspect the apartment
• The tenant must vacate the apartment by 11:00 AM on the day of departure, but a specific time for the meeting must be determined in consultation

Usage Requirements

• The tenant is obliged to personally use the space or have one of their employees use the space
• The tenant undertakes to comply with all applicable laws and regulations issued by government authorities
• If the space is part of a larger whole, the tenant will adhere to the applicable (house) rules
• The tenant undertakes to complete and sign all forms that must be signed in connection with the tenant's stay on the premises

Property Care and Restrictions

The tenant is obliged to use the property in a normal manner and not to cause nuisance to neighbors or the lessor. For this reason, the tenant is not permitted to:

• Play a musical instrument
• Have pets
• Smoke in the property

Maintenance Obligations

The tenant is obliged to:

• Take the necessary measures to prevent damage to the property
• Take measures to prevent the central heating and water pipes from freezing
• Ensure that the bathroom is kept clean to prevent mold formation
• Any costs arising from this cleaning obligation are for the tenant's account

Damage Reporting

• The tenant will immediately, or in any case as soon as possible, inform the lessor of any damage to the property
• If the tenant violates this duty to warn, the tenant is liable for all damage
• Leaking taps and problems with the toilet or bathroom must in any case be reported immediately
• If not, additional repair costs will be borne by the tenant
• If the tenant is absent for a longer period, the tenant ensures that they can comply with their duty to warn
• The tenant is liable for all damage to the property caused by intentional misuse by the tenant and/or by irresponsible actions

7. Costs to be Borne by Tenant

Unless otherwise agreed, the following costs are for the tenant's account:

a) Key Issues

• The breaking or loss of keys

b) Property Damage

• Glass breakage within the property
• Costs for repair or replacement in case of damage to furnishings (including furniture) caused by the tenant, user, or guests

c) Cleaning Services

• The costs for cleaning and dry-cleaning services
• The cleaning service will in any case be used after the evacuation of the property by the tenant at the end of the booking period, but also more often if necessary

d) Municipal Taxes

• Municipal taxes and/or local levies and fees charged by the municipality of The Hague to residents who are (temporarily) registered at the address of the property

8. Property Delivery

End of Rental Period

• The tenant undertakes to vacate the rented property at the end of the agreed booking period
• The tenant must deliver the rented property in the same condition as it was when it was made available to the tenant
• The tenant declares to have received the rented property in good condition, free of damage, and clean

Inventory and Keys

• Upon delivery, all inventory provided must be present
• It is not permitted to change the furnishings
• Upon delivery, the tenant must hand in the key sets to an authorized representative of the lessor, unless the lessor has determined otherwise

Cleaning and Repairs

• If the tenant does not deliver the property clean according to the lessor, or if repairs to the property are necessary according to the lessor, the costs incurred by the lessor for cleaning or repair will be borne by the tenant
• Minor damage due to normal use will be borne by the lessor

Personal Belongings

• The tenant loses the rights regarding their personal belongings left in the rented property upon delivery
• The lessor is entitled to remove these items (or have them removed)
• The costs of removal are for the tenant's account
• The lessor is not obliged to maintain the abandoned items and cannot be held liable for any damage to the abandoned items

9. Changes to the Property

The tenant is not permitted to make changes in or to the property, unless the lessor has given prior written permission for this. The tenant is responsible for all damage resulting from (minor) changes, for example, the installation of nails, screws, stickers, and so on.

10. Replacement and Subletting

• Without prior written permission from the lessor, the tenant is not permitted to replace themselves with another person
• Without prior written permission from the lessor, the tenant is not permitted to sublet the rented property to another person

11. Liability and Indemnification of the Lessor

General Liability Limitations

• If the residential property to be rented is not owned by the lessor, but the residential property is rented through a mandate, the lessor is in any case not liable for obligations arising from the mandate agreement or agency
• The lessor is not liable for damage to property or to the tenant, user, or visitors caused by any defect in the property due to weather conditions such as floods, natural disasters, or other calamities

Financial Liability Caps

• Any liability of the lessor, its employees, or representatives towards the tenant is limited to the amount of the fees paid to the lessor in the execution of the booking agreement
• In no event shall the lessor be liable for any indirect damage or consequential damage, including (but not limited to) lost profit or revenue

Third-Party Claims

The parties agree that the lessor is not obliged to compensate the tenant, nor to assist the tenant, in the event that a legal claim is instituted against the tenant by a third party directly or indirectly arising from the booking agreement.

12. Force Majeure

Unforeseen circumstances and/or force majeure give the lessor the right to wholly or partially dissolve the booking agreement without notice period and cancellation fees, or to suspend the obligations arising from the booking agreement. In such a case, the lessor cannot be held liable in any way for the non-fulfillment of its obligations, nor for any damage suffered by the tenant as a result.

13. Termination and Additional Guarantees

Without prejudice to the right to compensation, the lessor is entitled to dissolve the agreement without notice of default or to demand additional guarantees:

Grounds for Termination

• In case of bankruptcy, receivership, administration, serious impairment of creditworthiness, or death of the tenant
• If the tenant fails to fulfill their obligations under the booking agreement, the services, and these general terms and conditions
• If the tenant no longer actually uses the space

The tenant indemnifies the lessor for possible claims arising from the circumstances described above.

14. Timely Availability

Delayed Availability

If the rented property cannot be made available by the lessor to the tenant on the agreed date because:

• The rented property was not ready for rent in time
• The previous tenant did not vacate the rented property in time
• The lessor is not yet in possession of the correct permits to enable the rental
• Another cause, including force majeure situations, that prevents the availability of the rented property

The tenant is not liable for rent for the duration of the delay. Other obligations under the booking agreement to which the tenant is subject will be suspended accordingly.

Lessor's Liability for Delays

• The lessor is not liable for the damage suffered by the tenant as a result of the delay, unless there is gross fault or gross negligence
• The lessor will inform the tenant of the impending delay as soon as possible
• At the moment the delay is resolved and the rented property is made available to the tenant, the obligations arising from the booking agreement for the tenant revive
• From the moment the rented property is made available, the tenant is thus again liable for rent

15. Payment Clause

If the tenant fails to fulfill the booking agreement and the default continues despite a reminder from the lessor to remedy the default, the tenant owes a penalty of €250 per day for each day that the default continues.

16. Access to the Rented Property

Regular Access

• If the lessor or its authorized representative needs to enter the rented property for maintenance, the lessor is entitled to do so on working days between 9:00 AM and 8:00 PM
• Before the lessor enters the rented property, they must make an appointment with the tenant at least 24 hours in advance

Emergency Access

In the event of an emergency (e.g., flood, leakage, fire) or in the event of suspicion of illegal practices in the building, the lessor has the right to enter the building at any time without notifying the tenant.

Long-term Absence

In the event of long-term absence of the tenant (e.g., vacation), the tenant ensures that the lessor has access to the building. In such cases, the tenant informs the lessor how the lessor can gain access to the rented property.

17. Rental Authority

The lessor declares to be authorized to enter into the booking agreement with the tenant. The lessor indemnifies the tenant against all claims that might arise from a possible lack of authority.

18. Management

Unless otherwise stated in writing, the lessor acts as the manager of the property.

Contact Information

Stichting Park Central Short Stay

• Address: Kerkstraat 7, 2514KP Den Haag
• Phone: +31 (0)85 0170170 (from 8:00 AM - 8:00 PM)
• Email: info@parkcentralshortstay.com

19. Transfer

• The lessor is entitled to transfer the booking agreement and all rights and obligations arising from the booking agreement to a third party
• By accepting the booking agreement, the tenant gives prior consent to any transfer

20. Amendments to the Rental Agreement

Amendments to the booking agreement will only be communicated in writing by e-mail.

21. Nullity of General Provisions

• The nullity of any provision of these terms and conditions does not affect the validity and/or enforceability of the remaining provisions
• A change of management, administration, or shareholders of the lessor does not affect the services, the booking agreement, or any other agreement between parties
• The lessor reserves the right to amend its general terms and conditions if the lessor deems this necessary and/or if this is necessary in connection with the company's activities

22. Costs of Legal Proceedings

Unless the lessor is ordered by the court to pay litigation costs, the tenant bears all judicial and extrajudicial costs arising from claims by both parties under the booking agreement. The tenant and the lessor agree that these costs will be determined according to the currently applicable Decree on the tariffs for judicial officers' acts (Besluit tarieven ambtshandelingen gerechtsdeurwaarders).

23. Domicile

Tenant's Domicile

• The tenant chooses domicile at the address of the property
• Only if the actual address of the tenant appears from the booking agreement, can domicile also be chosen at that address

Lessor's Domicile

• The lessor chooses domicile at the actual address as stated in the booking agreement
• The lessor can also choose domicile at the place where the lessor is established, if that place also appears from the booking agreement

24. Applicable Law

• Dutch law applies to the booking agreement and to these general terms and conditions
• All disputes that may arise between parties will be settled by the Dutch court
• Disputes will preferably be submitted to the District Court in The Hague, all without prejudice to any mandatory rules of jurisdiction that would prevent this choice

These terms and conditions are subject to change without notice. Please review regularly to stay informed of any updates.